Deep Dive
Introducing Wafadisk
Bassem Magdy presents Wafadisk, a system designed to manage WhatsApp communications across multiple devices. It allows businesses to operate WhatsApp like a call center, ensuring customer messages are directed to specific employees, preventing overlap. The system integrates AI to help filter customer inquiries, distinguishing between serious buyers and casual inquiries.
Setting Up Wafadisk
Users connect their WhatsApp accounts to Wafadisk via phone number or QR code. Once connected, data can be distributed among employees, each with their own login. The system can also integrate AI to reply to customers or filter messages before reaching human staff. Importantly, this setup requires no payments to Meta.
AI Integration and Modes
Wafadisk offers several AI modes: suggestion, autonomous, and hybrid. In suggestion mode, AI helps human agents with response suggestions. Autonomous mode lets AI handle client interactions, with escalation keywords triggering human intervention. Hybrid mode combines both, providing AI support while allowing human interaction.
Subscription Plans
Wafadisk offers three subscription plans, starting with a free 7-day trial. The basic plan supports three employees and 1,000 AI messages for 1,000 pounds monthly. The mid-tier plan allows five employees and 5,000 AI messages for 2,000 pounds. The highest plan supports 25 employees and 20,000 AI messages, with additional features like live chat integration.