Deep Dive
Computer Use and Chrome Use basics
ChatGPT Work introduces two new capabilities for tools lacking direct integrations. Computer Use lets ChatGPT control desktop apps — clicking, typing, and switching windows just like a human would. Chrome Use does the same thing in your browser for websites where you're already signed in. Both features are exclusive to the ChatGPT desktop Work tab and require permission before accessing any app or website. You can grant one-time access or let ChatGPT remember your choice for future sessions.
How it works in practice
The demo shows ChatGPT handling Spotify playback via voice dictation without needing a Spotify plugin — it just opens the desktop app and plays the daylist. For Workday PTO requests, Chrome Use fills out the form in your browser while the Google Calendar plugin simultaneously checks for conflicts and drafts an out-of-office event. The critical safeguard: ChatGPT stops before submitting the PTO or creating the calendar event, letting you review both drafts first. This hybrid approach — browser for Workday, plugin for Calendar — ensures tedious steps are automated while human judgment stays on irreversible actions.
The decision framework
OpenAI's rule is simple: use plugins when there's a direct integration available, Computer Use for desktop apps, and Chrome Use for browsers you're already logged into. The philosophy centers on letting ChatGPT handle repetitive work while keeping humans in the loop for decisions that affect calendars, teams, or external systems. Background execution on Mac means you can keep working while ChatGPT runs tasks invisibly, with the option to intervene at any moment.