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The dots demo, take two | OpenAI DevDay 2026

9 min video3 key momentsWatch original
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TL;DR

OpenAI's DOTs demo showcases AI handling real-world tasks like booking flights and managing feedback workflows.

Key Insights

1

DOTs can book flights and hotels while ensuring company policy compliance and refundability.

2

The AI can analyze user feedback, identify major themes, and suggest solutions.

3

DOTs assist in managing communication on platforms like Slack by drafting responses.

4

Reliability issues with DOTs include missed replies and tool access failures.

5

DOTs can prioritize tasks based on the latest feedback and user needs.

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Deep Dive

Flight and Hotel Booking

The demo begins with a phone call to DOT, where the speaker needs to book a last-minute trip to LA. DOT efficiently finds a flight and hotel options, ensuring they meet company policy and are refundable. The AI also provides screenshots of hotel locations to help in decision-making.

Managing User Feedback

The speaker discusses the need for a concrete workflow to handle user feedback. DOTs analyze feedback channels, identify major themes, and propose solutions. The AI outlines the current manual process and suggests improvements to streamline issue tracking and resolution.

Communication and Task Prioritization

DOTs help manage communication by drafting responses to Slack messages. The AI also prioritizes tasks based on feedback, focusing on reliability issues like missed replies and tool access failures. The speaker highlights the AI's capability to handle real-world tasks efficiently.

Takeaways

  • ✓Use DOTs to automate travel bookings while ensuring policy compliance.
  • ✓Implement a structured workflow for user feedback analysis.
  • ✓Leverage AI to draft responses and manage communication efficiently.

Key moments

1:00Flight Booking

“Can you get me a flight that's like on policy and everything for the company?”

4:00Feedback Workflow

“I'll pull together the main themes, fixes, and gaps, and make the capture workflow concrete.”

7:00Reliability Issues

“The clearest issue looks like reliability when the dot looks active but doesn't reply or can't access tools.”

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